Privacy Policy

13Venture is a web solutions agency based in Serbia. We provide website design, development, and maintenance services for small and medium businesses. Contact email: info@13venture.com.

We collect the following personal data when you use our website or sign up for our services:

• Full name
• Email address
• Phone number (optional)
• Business name and type
• Existing website URL (optional)
• Business description
• Documents you attach (PDF files)
• Plan selection and billing preferences

We automatically collect:

• IP address
• Browser type and operating system
• Pages you visit on our website
• Cookies (see our Cookie Policy)

We use your data to:

• Process your website creation requests
• Communicate about your project
• Provide and improve our services
• Send project status notifications
• Fulfill legal obligations

We process your data based on:

• Your consent (Article 12 of Serbia's Law on Protection of Personal Data, Official Gazette No. 87/2018)
• Performance of a contract or pre-contractual steps at your request
• Our legitimate interest in providing and improving services

We do not sell or share your data with third parties. We only share data with:

• Supabase (database hosting and authentication) — EU servers
• Google (authentication for the operator dashboard)
• Cal.com (call scheduling)
• Hosting providers for your website

We retain your data for the duration of your subscription and for an additional 12 months after termination. You can request data deletion at any time.

Under Serbia's Law on Protection of Personal Data (Official Gazette No. 87/2018), you have the right to:

• Access your personal data
• Rectify inaccurate data
• Erase data (“right to be forgotten”)
• Restrict processing
• Data portability
• Object to processing
• Withdraw consent

To exercise these rights, contact us at info@13venture.com.

We implement technical and organizational measures to protect your data, including SSL encryption, secure servers, and controlled data access.

If you believe your rights have been violated, you can file a complaint with the Commissioner for Information of Public Importance and Personal Data Protection: www.poverenik.rs.

We reserve the right to update this policy. You will be notified of significant changes via email or a notice on our website.